Official Platform Policies

BYCLIQ Terms & Conditions

Clear, fair, and transparent rules governing every interaction on BYCLIQ — for customers, sellers, and delivery partners alike.

🕐 Last updated: April 21, 2026
✅ Verified Shops
🚚 Managed Delivery
↩️ Easy 48-Hour Return
🛡️ Genuine Listings Only
💬 Support Available
1.1
Account & Orders
  • 1Customers must provide accurate name, mobile number, and delivery address when placing orders. Incorrect details may result in failed delivery.
  • 2Orders are confirmed only after successful placement and acceptance by the seller. A pending status does not guarantee fulfilment.
  • 3Some products may have limited stock and can sell out quickly. Availability is confirmed only at time of order acceptance.
  • 4BYCLIQ reserves the right to cancel suspicious or duplicate orders without prior notice to maintain platform integrity.
1.2
Pricing & Payments
  • 1The final payable amount may include product price, delivery fee, platform fee, and any applicable charges — all shown clearly before checkout.
  • 2Prices may change based on seller updates or promotional campaigns. Listed price at time of order placement is the confirmed price.
  • 3Cash on Delivery (COD) may be available on selected orders only, based on location, order value, and seller preference.
1.3
Delivery
  • 1Orders are delivered based on available delivery slots and service area. BYCLIQ currently serves selected areas in Anand and Nadiad.
  • 2Customers should be available at the address during the delivery window. Our team will notify you before arrival.
  • 3If the customer is unavailable at delivery, a reattempt may be scheduled or additional charges may apply for failed delivery attempts.
1.4
Customer Responsibilities
By using BYCLIQ, customers agree to:
  • ✅Provide accurate personal and delivery details at all times.
  • ✅Check the item at delivery before signing off. Report issues immediately.
  • ✅Raise issues within the allowed 48-hour return period.
  • ✅Use the return system fairly and honestly — abuse will result in account restriction.
  • ✅Treat delivery staff respectfully at all times.
1.5
Restricted Misuse
Accounts may be restricted or permanently suspended for:
  • ❌Placing fake orders with no intention to receive goods.
  • ❌Repeated COD refusal after order delivery.
  • ❌Filing false return claims for items not genuinely defective or incorrect.
  • ❌Abuse of promotional offers (multiple accounts, fraudulent codes).
  • ❌Harassment or abuse directed at delivery staff or seller.
⚠️
Account Actions Violations may result in warnings, temporary suspension, or permanent banning from BYCLIQ platform services.
2.1
Product Listing Rules
Sellers must upload:
  • 1Correct product images — no stock photos or unrelated images. Images must accurately represent the actual product being sold.
  • 2Accurate sizes, colors, pricing, and stock quantities. Listings must not be misleading in any way.
  • 3Only genuine and legally permitted products may be listed. Counterfeit, imitation, or prohibited goods are strictly forbidden.
2.2
Stock Responsibility
  • 1Sellers must keep stock quantities updated in real time. Selling the same item in-store without updating the listing is a violation.
  • 2If an item is sold offline or becomes unavailable, the seller must update or de-list the product immediately.
  • 3Repeated cancellations due to stock issues will reduce your shop's visibility score and may lead to account review.
2.3
Order Fulfilment
Sellers must:
  • ✅Prepare accepted orders within 2 hours of confirmation. Late packing may trigger auto-cancellation.
  • ✅Hand over the correct item as listed — wrong-item deliveries constitute a seller fault return.
  • ✅Use clean and proper packaging to ensure items arrive in listed condition.
  • ✅Cooperate in the return / exchange process and respond to return requests within 12 hours.
2.4
Brand Product Policy
  • 1Sellers may list branded products only if they are genuine and sourced from authorised channels.
  • 2Fake, copy, or misleading branded listings are strictly prohibited and will result in immediate removal.
  • 3The seller is solely responsible for the authenticity of all listed items. BYCLIQ may request proof of authenticity at any time.
🚨
Legal Warning Sale of counterfeit branded goods is a criminal offence under Indian law. BYCLIQ will cooperate with authorities in such cases.
2.5
Seller Performance Standards
Accounts may face warning, pause, or removal for:
  • ❌Selling or listing fake or counterfeit products.
  • ❌Wrong item handover — delivering an item different from the listing.
  • ❌Delayed order preparation beyond the 2-hour SLA.
  • ❌Persistent poor quality complaints from customers.
  • ❌Misleading listings — false descriptions, inflated original prices, incorrect category placement.

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3.1
Pickup & Delivery Standards
Delivery partners must:
  • ✅Pick up the correct parcel from the designated shop or hub — always verify order ID before pickup.
  • ✅Handle items safely during transit. Damaged items due to mishandling are the partner's responsibility.
  • ✅Deliver to the right customer at the listed address — verify OTP before handover.
  • ✅Update delivery status accurately in real time. Fake delivery updates are strictly prohibited.
3.2
Conduct Rules
Delivery partners must always:
  • ✅Behave professionally and courteously with customers and shop owners at all times.
  • ✅Respect customers and shops — rude behaviour, aggression, or bargaining is strictly prohibited.
  • ✅Keep all customer data strictly private. Sharing names, phone numbers, or addresses is a serious violation.
3.3
Strictly Prohibited Actions
The following result in immediate removal:
  • 🚫Parcel tampering — opening, replacing, or interfering with packages in any way.
  • 🚫Theft or missing cash — including COD collections not properly submitted.
  • 🚫Fake delivery updates — marking delivered without completing delivery.
  • 🚫Misconduct, harassment, or any threatening behavior toward customers or staff.
⛔
Zero Tolerance Policy Any confirmed violation will result in immediate partner removal, withholding of pending earnings, and possible legal action.
📞
Delivery Support
+91 83207 48710
For partner issues & updates
📧
Partner Email
delivery@bycliq.in
For account & escalation queries
⏰
Support Hours
9 AM – 8 PM IST
Monday to Saturday
4.1
Return Window
📅
48-Hour Return Window Eligible products may be returned or exchanged within 48 hours of confirmed delivery. Requests raised after this window will not be accepted under any circumstances.
4.2
Return Conditions
Item must be returned in the following condition:
  • ✅Unused — not worn, tried on briefly is acceptable but not used for extended periods.
  • ✅Unwashed — items that have been laundered are not eligible for return.
  • ✅In original condition — no damage, stains, alterations, or modifications.
  • ✅With all original tags and packaging intact. Removed tags disqualify the return.
4.3 & 4.4
Eligible vs. Non-Eligible Returns
✅ Accepted Return Reasons
  • Wrong item delivered
  • Damaged or defective product
  • Size issue (where exchange available)
  • Product different from listing
  • Missing parts or accessories
✗ Non-Eligible Returns
  • Used or worn products
  • Washed or laundered items
  • Tags removed or packaging missing
  • Final sale / heavily discounted items
  • Customer-caused damage
  • Request raised after 48 hours
4.5
Return Process
Step 1 · Day 0
Customer Submits Request
Customer raises a return request via My Orders with a description and photo evidence. Confirmation notification is sent instantly.
Step 2 · Within 12 Hours
Review by Shop / Platform
The seller reviews the return and either approves or rejects. If no response within 12 hours, the system auto-approves in the customer's favour.
Step 3 · Day 1
Pickup Scheduled if Approved
A BYCLIQ delivery partner is assigned to collect the item from the customer's address. No shipping cost to the customer for valid returns.
Step 4 · Day 2–3
Item Checked After Pickup
Returned item is inspected by the seller to verify it matches the return reason. Disputes can be raised within 6 hours of inspection.
Step 5 · Day 3–5
Refund / Exchange Processed
On approval, refund is credited to BYCLIQ Wallet within 24 hours. Bank/UPI refunds take 3–7 business days. COD refunds are sent via UPI or bank transfer.
4.6
Return Charges
Return Reason Return Pickup Cost Refund?
Wrong item delivered ✓ Free Full Refund
Damaged / defective product ✓ Free Full Refund
Verified seller fault ✓ Free Full Refund
Preference-based exchange May Apply Exchange only
Missed pickup attempts May Apply Case-by-case
Non-valid return reason Rejected No Refund
5.1
General Marketplace Rules
  • 1Some products may be single-stock or limited quantity. Once sold, they may not be restocked immediately.
  • 2Orders depend on availability at confirmation time. A product visible on the platform may become unavailable by checkoutupon confirmation.
  • 3Nearby shop products may vary in stock levels and pricing based on individual seller management.
  • 4Delivery timing depends on area availability and slot scheduling. BYCLIQ does not guarantee same-day delivery for all orders.
5.2
Refund Policy
  • 1Refunds begin processing only after the returned item passes the return review by the seller or BYCLIQ admin.
  • 2UPI / wallet / bank refunds may take standard processing time (1–7 business days) depending on the payment method.
  • 3COD refunds are issued via bank transfer or UPI to the account registered with BYCLIQ.
  • 4BYCLIQ is not responsible for delays caused by banking institutions or payment gateway processing timelines.
5.3
Platform Trust & Governance
  • 1BYCLIQ operates as a marketplace facilitator and is not the seller of record. Each seller is independently responsible for their products.
  • 2These policies are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Gujarat, India.
  • 3BYCLIQ reserves the right to amend these policies at any time with 7 days' notice to registered users and sellers.
  • 4Continued use of the platform after policy updates constitutes acceptance of the revised terms.
5.4
Contact & Support
📧
Customer Support
support@bycliq.in
Response within 24 hours
🏪
Seller Queries
sellers@bycliq.in
Account & dispute resolution
📞
Call Us
+91 83207 48710
9 AM – 8 PM, Mon–Sat
⚖️
Legal Jurisdiction These terms are governed by Indian law. Any unresolved disputes shall be referred to the courts of Anand, Gujarat, India. All registered users agree to this jurisdiction upon account creation.

Questions About Policies?

Our support team is available 6 days a week to help resolve any policy-related questions.

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Version 1.0 · Last updated April 21, 2026 · Applies to all accounts on BYCLIQ Platform.
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