📋 Official Platform Policies

BYCLIQ Platform Policies

Clear, fair, and transparent rules governing every transaction on BYCLIQ — for sellers, customers, and delivery partners.

🕐 Last updated: April 21, 2026
💸
Platform Commission
5% – 10%
📅
Return Window
48 Hours
💳
Payout Schedule
Mon & Thu
🚀
Listing Fee
₹0 Free
Jump to Section
💸 Commission ↩️ Returns & Refunds 🚚 Delivery 🏪 Seller Obligations 🚫 Prohibited Conduct 💰 Payouts ❓ FAQ 📞 Contact
💸 Commission Structure
ℹ️
No registration fee. No monthly subscription. BYCLIQ charges a small commission only when you make a sale. You keep the majority of every order.
Category Platform Commission Your Payout
Standard Fashion (T-Shirts, Jeans, Casual Wear) 5% 95% of order value
Women's Ethnic Wear, Kurtas & Sarees 7% 93% of order value
Premium & Designer Collections 10% 90% of order value
Kids' Wear & Accessories 5% 95% of order value
Footwear & Bags 8% 92% of order value
✅
Commission is deducted automatically before payout. There are no hidden charges, payment gateway fees, or processing deductions beyond the listed commission rates. Delivery charges are collected from customers separately and disbursed to delivery partners independently.
↩️ Return & Refund Policy
Customer Return Rules
  • 1Customers may raise a return request within 48 hours of confirmed delivery. Requests after this window will not be accepted.
  • 2Returns are only accepted for items that are: (a) damaged or defective, (b) wrong item or size delivered, (c) materially different from the listing description.
  • 3Items must be unused, unwashed, and returned with original tags and packaging intact.
  • 4Intimate wear, lingerie, swimwear, and customised items are non-returnable for hygiene and safety reasons.
  • 5Items marked as "Final Sale" or discounted ≥ 70% are non-returnable.
  • 6Photo evidence of the issue is required at the time of raising the return request.
Return Eligibility
✅ Eligible for Return
  • Item damaged or defective on arrival
  • Wrong size or colour delivered
  • Product not matching listing photos
  • Missing parts or accessories
  • Return raised within 48 hours of delivery
  • Original tags and packaging intact
  • Unused & unwashed condition
✗ Not Eligible
  • Request raised after 48 hours
  • Item used, washed, or altered
  • Tags removed or packaging damaged
  • Intimate wear / lingerie / swimwear
  • Customised / made-to-order items
  • Final sale items (≥70% discount)
  • No photo evidence provided
Refund Timeline
Return Request Submitted
Customer raises request via My Orders with photo evidence. Confirmation notification sent instantly.
⚡ Day 0
Shop Reviews & Approves
The seller reviews the return request and must approve or reject within 12 hours. BYCLIQ admin can override disputed decisions.
🏪 Within 12 Hours
Pickup Scheduled
A BYCLIQ delivery partner is assigned to collect the item from the customer's doorstep. No shipping cost to the customer.
📦 Day 1
Item Returned to Shop & Inspected
The seller receives and inspects the item to confirm its condition matches the return reason provided.
🔍 Day 2–3
Refund Processed
Upon acceptance by the shop, the refund is credited to the customer's BYCLIQ Wallet within 24 hours. Bank transfer requests are processed within 7 business days.
💚 Day 3–5
🚚 Delivery Terms
  • 1All accepted orders must be packed and ready for pickup within 2 hours of order confirmation. Failure to do so may result in auto-cancellation and seller penalties.
  • 2BYCLIQ delivery partners handle all last-mile delivery. Sellers are not required to arrange their own delivery.
  • 3Same-day delivery is available for orders placed within a 10 km radius of the shop and accepted before 3 PM.
  • 4Sellers are responsible for accurate weight and dimensions when packaging. Mismatch may result in additional charges billed to the seller.
  • 5Sellers are not liable for delivery delays caused by traffic, weather, or partner-side issues. However, persistent delays due to late packing will be tracked and flagged.
  • 6All deliveries include OTP-based confirmation to prevent fraud. The delivery OTP is shared only with the customer.
🏪 Seller Obligations
  • 1Accurate Listings: Product photos, descriptions, sizes, colours, and pricing must be accurate and not misleading. Listings found to be deceptive will be removed without notice.
  • 2Product Authenticity: All products must be genuine. Sale of counterfeit, imitation, or trademark-infringing goods will result in immediate account suspension and possible legal action.
  • 3Inventory Management: Sellers must keep inventory updated. Accepting orders for out-of-stock items and subsequently cancelling them negatively impacts seller ratings.
  • 4Order Fulfilment SLA: Sellers must maintain an order acceptance rate of ≥ 90% and a packing SLA of < 2 hours. Consistent failures will result in reduced visibility or suspension.
  • 5Customer Communication: Sellers must not contact customers via external channels for commercial purposes or attempt to redirect sales off-platform.
  • 6Return Cooperation: Sellers must respond to return requests within 12 hours. Ignoring returns will result in auto-approval in the customer's favour.
  • 7Tax Compliance: Sellers are solely responsible for accurate tax declarations and GST filings as applicable under Indian law.
🚫 Prohibited Conduct & Grounds for Suspension
  • ❌Listing or selling counterfeit, fake, or trademark-infringing products.
  • ❌Manipulating reviews, ratings, or order counts artificially (e.g. placing fake orders).
  • ❌Sharing customer personal information (name, phone, address) with any third party.
  • ❌Attempting to complete transactions outside the BYCLIQ platform to avoid commission.
  • ❌Uploading false or stolen identity documents during shop verification.
  • ❌Harassing, threatening, or using abusive language toward customers or BYCLIQ staff.
  • ❌Creating multiple seller accounts to circumvent warnings or suspensions.
  • ❌Listing products in categories they do not belong to in order to gain undue visibility.
⚠️
Violations are taken seriously. Confirmed violations may result in immediate account suspension, withholding of pending payouts pending investigation, and/or referral to appropriate legal authorities.
💰 Payout Policy
  • 1Payouts are processed every Monday and Thursday for all orders delivered and confirmed in the preceding cycle.
  • 2Minimum payout threshold is ₹100. Balances below ₹100 carry forward to the next cycle.
  • 3Commission is automatically deducted from the order value before payout. No separate invoicing is required.
  • 4Payouts are transferred directly to the registered bank account (IFSC + account number provided during registration).
  • 5Payouts may be withheld or delayed if: (a) a return is pending on an order, (b) a fraud investigation is ongoing, or (c) bank details are incorrect or unverified.
  • 6BYCLIQ is not responsible for delays caused by banking institutions or NEFT/IMPS processing timelines.
❓ Frequently Asked Questions
Yes. Exchanges are treated as a return + new order. Customers can raise an exchange request within 48 hours of delivery. The delivery partner will pick up the incorrect item and deliver the correct one, subject to stock availability at the seller's shop.
Commission is calculated as a percentage of the final order value (inclusive of any seller-set discount, but exclusive of delivery charges). For example, if a T-shirt is sold for ₹500, and the category rate is 5%, the platform deducts ₹25 and you receive ₹475 in your payout.
If an order is not packed within 2 hours, the system will send you a reminder. A second failure within 24 hours may trigger an auto-cancellation, which counts against your cancellation rate. Repeatedly exceeding the SLA may reduce your shop's search ranking.
If you do not respond to a customer's return request within 12 hours, the system automatically approves it and initiates the pickup process. The cost of return pickup is borne by BYCLIQ in such cases, but the incident is logged against your seller account.
Yes. If you believe a return is fraudulent or unfair, you can raise a dispute within 6 hours of the return request. Our support team will review the evidence (photos, order history, customer behaviour) and make a final decision within 24 hours.
GST registration is not mandatory to start selling. However, sellers with annual turnover exceeding ₹20 lakhs are legally required to register for GST under Indian law. BYCLIQ recommends consulting a tax advisor for compliance.
Bank details can only be updated by submitting a request to our support team via email with identity verification. For security reasons, bank changes require a 7-day cool-down period before they take effect.
Contact support@bycliq.in with your registered email and reason for closure. All pending orders must be fulfilled, open returns resolved, and payouts settled before account closure is processed. Accounts under investigation cannot be closed.
📞 Contact & Support
📧
Email Support
support@bycliq.in
Response within 24 hours
🏪
Seller Grievances
sellers@bycliq.in
Dispute resolution & account issues
⏰
Support Hours
9 AM – 8 PM IST
Monday to Saturday
⚖️
Governing Law & Jurisdiction These policies are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Gujarat, India. BYCLIQ reserves the right to amend these policies at any time with 7 days' notice to registered sellers.

Ready to Start Selling?

Join thousands of fashion sellers on BYCLIQ. Low commission, fast payouts, zero monthly fees.

🏪 Register Your Shop 🛍️ Browse Marketplace

Version 2.0 · Last updated April 21, 2026 · Applies to all accounts on BYCLIQ Platform.
↑ Back to Top